THIS IS A CORRECTED COMPLAINT FROM ODI#759939. WE PURCHESD THE VAN WITH 38,600 MILES. WE BELIEVED WE HAD A 3,000 MILE OR 3 MONTH WARRANTY. THE DRIVER'S SIDE SEAT HEATER SHORTED AND CAUSED THE SEAT TO CATCH FIRE. NOT A SMOLDER, A REAL FIRE WITH FLAME AND SMOKE ETC. MY 4 CHILDREN WERE IN THE VEHICLE. FORTUNATELY MY WIFE WAS STANDING NEAR THE VAN AND WAS ABLE TO PUT THE FIRE OUT WITH SNOW. WE NOTIFIED SCOTT MORRIS AT MORRIS MOTORS AND HE SAID HE WOULD CHECK INTO THE SITUATION. WE HAVE WAITED PATIENTLY AND ONLY CALLED EVERY COUPLE OF WEEKS. HE KEPT TELLING US CHRYSLER WOULD CALL US. NO-ONE EVER CALLED. TODAY SCOTT SAID HE WILL DO NOTHING AND SHOULD HAVE LET THE VAN BURN UP. NO KIDDING, HE SAID THAT. WE CALLED CHRYSLER OURSELVES. THEY TOLD US THEY WOULD DO NOTHING AND NOT TO CALL BACK AND THAT WE COULD NOT SPEAK WITH ANY SUPERVISORS. WHAT IF THE VAN BURNED WITH MY CHILDREN IN THE VEHICLE AND WE COULDN'T PUT THE FIRE OUT? WHAT IF THE VAN BURNS WHILE PARKED IN MY GARAGE AND CAUSES A HUGE CATASTROPHE? WE NEED HELP AND NO-ONE IS WILLING TO HELP US. THEY ARE, IN FACT, RUDE AND SARCASTIC. ALL WE ARE ASKING IS FOR A NEW SEAT THAT IS WORKING PROPERLY AND SAFELY. THAT IS ALL WE WANT. PLEASE HELP. THANK YOU. NLM