# 2001 TOYOTA HIGHLANDER — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
> NHTSA complaint `363349` · 2001-10-22 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2001
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
- **Speed:** 40 mph
## Narrative
APPROXIMATELY THREE WEEKS AFTER MY ACCIDENT I RECEIVED A RECALL FROM TOYOTA MOTOR SALES FOR BRAKE MASTER CYLINDER RECALL SSC10G. I CONTACTED MY DEALER WITH THIS RECALL WHILE THEY STILL HAD MY VEHICLE MAKING REPAIRS FROM THE ACCIDENT.  THEY IMMEDIATELY DENIED ANY BRAKE FAILURE - BEFORE EVEN CHECKING THE VEHICLE.  I THEN CONTACTED TOYOTA MOTOR COMPANY.  AFTER MANY WEEKS OF WAITING THEY HAVE ALSO REFUSED TO TAKE ANY RESPONSIBILITY FOR MY BRAKE FAILURE.  MEANWHILE, WHEN MY VEHICLE IS FINALLY READY TO BE PICKED UP I REPEATEDLY ASK THEM IF THEY HAVE CHECKED AND FIXED THE BRAKES.  THEY INSIST THAT THEY HAVE.   4 WEEKS LATER TOYOTA OF KNOXVILLE GIVES ME A CALL BEGGING ME TO BRING THE VEHICLE BACK TO THEM, BECAUSE THEY HAVE NOT YET FIXED THE PROBLEM WITH THE BRAKES. THEY ASSURE ME ONCE AGAIN THAT THE VEHICLE IS SAFE TO DRIVE BUT I CERTAINLY DO NOT FEEL SAFE IN THE VEHICLE, NOR DO I TRUST TOYOTA OF KNOXVILLE TO SERVICE THE VEHICLE.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*