# 2000 FORD TAURUS — STEERING:RACK AND PINION
> NHTSA complaint `372709` · 2002-09-05 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** TAURUS
- **Year:** 2000
- **Manufacturer:** Ford Motor Company
- **Component:** STEERING:RACK AND PINION
- **Speed:** 35 mph
## Narrative
WHEN I PURCHASESD THIS CAR FROM PEYTON CRAMER FORD LAST SUMMER I COMPLAINED ABOUT A GROANING NOISE IN THE STEERING COLUMN. THE FIRST DIAGNOSIS WAS A PROBLEM WITH THE RACK & PINION, WHICH I THOUGHT SOUNDED FAIRLY SERIOUS.  WHEN THE PARTS WERE REPLACED THE NOISE WAS STILL THERE AND A NEW DIAGNOSIS WAS MADE AND MORE STEERING PARTS WERE REPLACED.  I RETURNED THE CAR TO THE DEALER TWO MORE TIMES BEFORE MY "SIMPLE" COMPLAINT WAS TAKEN CARE OF.  I EXPRESSED CONCERN TO THE SERVICE MANAGER ABOUT THE NUMBER OF STEERING PROBLEM THEY FOUND AND WAS ASSURED THAT THE CAR WAS COMPLETELY SAFE.  THREE WEEKS AGO AS I WAS DRIVING ON A FLAT, DRY STRETCH OF ROAD, THE CAR SUDDENLY MADE A VIOLENT RIGHT TURN.  WHEN I TRIED TO CORRECT IT THERE WAS NO RESPONSE AS THE CAR CONTINUED TO THE RIGHT, SLAMMING INTO A CURB CAUSING EXTENSIVE DAMAGE TO THE RIGHT FRONT SUSPENSION.  I HAD THE CAR TOWED TO THE DEALER AND THEY HAVE MADE THE REPAIRS AND CLAIM THAT THEY HAVE NO IDEA WHAT COULD HAVE HAPPENED.  BUT, AGAIN, I WAS ASSURED THAT THE CAR WAS SAFE.  I DO NOT BELIEVE THIS CAR IS SAFE AND WANTED TO TRADE IT IN ON A NEW CAR.   WHEN I EXPLAINED MY SITUATION I WAS GIVEN A VERY "MINIMAL" DEAL TOLD THAT ANYTHING FURTHER COULD BE TAKEN UP WITH FORD.   I HAVE FILED A COMPLAINT WIH FORD (9007826298) AND WILL ALSO FILE A COMPLAINT WITH THE STATE OF CALIFORNIA.*AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*