NHTSA complaint: 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
FOR THE SECOND TIME IN FIVE MONTHS, OUR EXPLORER BACK WINDOW HAS EXPLODED, PROPELLING THE WINDOW AND FRAME OUTWARDS, CUTTING MY HUSBANDS ARM AND SHATTERING GLASS ALL OVER HIM AND OUR DRIVEWAY. HE WAS ATTEMPTING TO CLOSE THE TAILGATE, BUT WAS JUST LOWERING IT, WHEN IT FLEW OUT. THE SECOND TIME IT HAPPENED, MY DAUGHTER WAS RAISING THE WINDOW, AND THE FRAMEAND WINDOW FLEW OUT, AND HIT HER IN THE SHOULDER, SPRAYING GLASS ALL OVER HER AND IMBEDDING IT IN THE GARAGE WALL. THIS TIME THEY REPLACED THE BACK WINDOW WITH A COMPLETELY RE-DESIGNED WINDOW. WE TOLD THEM THAT WE DIDN'T WANT THE VEHICLE, BECAUSE WE WERE AFRAID OF FUTURE INJURIES AND WERE ACTUALLY AFRAID TO USE IT AGAIN. THE DEALERSHIP TOLD US IT WAS FORDS PROBLEM, NOT THEIRS, AND SO WE CONTACTED FORD. A REPRESENTATIVE PROMISED TO GET BACK WITH US AFTER TAKING THE INFORMATION, BUT IT HAS BEEN OVER A WEEK NOW, AND WE HAVE NOT BEEN CONTACTED. I HOPE YOU CAN HELP US RESOLVE THIS MATTER. SHOULD THERE HAVE BEEN A RECALL? DT PE04045.PCO
National Highway Traffic Safety Administration — Office of Defects Investigation