# 1999 FORD EXPLORER — ELECTRICAL SYSTEM
> NHTSA complaint `391188` · 2003-01-28 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 1999
- **Manufacturer:** Ford Motor Company
- **Component:** ELECTRICAL SYSTEM
- **Miles at failure:** 59,000
- **Speed:** 60 mph
## Narrative
I HAVE HAD SEVERAL PROBLEMS W/ THE MULTI FUNCTION SWITCH.  FIRST, MY WIPERS WOULD RANDOMLY TURN ON.  THE DEALERSHIP FIXED THE PROBLEM.  NEXT, THE WIPERS WOULD NOT TURN ON WHEN IT WAS REALLY COLD.  THE DEALERSHIP COULD NOT REPLICATE OR FIX THE PROBLEM.  NEXT, THE WIPERS COULD NOT REACH FULL SPEED.  AT 35,000 MILES, WE FORCED THE DEALERSHIP TO REPLACE THE MFS UNDER WARRANTY.  FINALLY, AT 59,000 MILES, WHITE SMOKE STARTED SPEWING FROM THE MFS.  AFTER CALLING THE DEALERSHIP, I HAD THE CAR TOWED AND THE MFS REPLACED.  WHEN I COMPLAINED, THE DEALERSHIP REFERRED ME TO THE FORD COMPLAINT LINE.  THEIR RESPONSE WAS UNACCEPTABLE
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*