OWNER OF THE CAR WAS INVOLVED IN A ACCIDENT. IT CONSISTED OF THE DRIVER HITTING AN 8 FOOT GATE AND KNOCKING IT DOWN. HITTING THE TRUCK PARKED IN THAT GATE WITH THE FORCE OF PUSHING IT INTO THE BUILDING, WHERE THE BUILDING WAS CRACKED ON THE INSIDE. ACCORDING TO THE MANUAL ITS NO REASON WHY THE AIRBAGS SHOULD NOT HAVE DEPLOYED AT THIS TIME. I DAMAGED THE FRONT OF THE VEHICLE. ALSO THE DRIVER SIDE HAS SIGNIFICANT DAMAGE. WHICH AS STATED THE OWNERS MANUAL ARE REASONS THE AIRBAGS SHOULD HAVE DEPLOYED. CAN YOU PLEASE LOOK INTO THIS SITUATION . I KNOW I AM NOT THE ONLY PERSON THIS HAS HAPPENED TO WITH AN CHEVROLET IMPALA 2002. I HAVE MADE CONTACT WITH OTHER OWNERS. WHO HAVE ALSO FILED CLAIMS WITH YOU. I KNOW EACH ACCIDENT/SITUATION IS DIFFERENT BUT PLEASE SEND ME A RESPONSE THANK YOU FOR YOUR TIME.