# 2002 VOLKSWAGEN JETTA — ENGINE AND ENGINE COOLING:ENGINE
> **FATAL** · NHTSA complaint `404007` · 2003-04-23 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 10
- **Injured:** 0
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** ENGINE AND ENGINE COOLING:ENGINE
- **Miles at failure:** 199,664
## Narrative
I HAVE BEEN GOING TO BOARD WALK VOLKSWAGEN DEALER IN RICHARDSON AND RUSTY WALLACE VOLKSWAGEN IN GARLAND, TEXAS FOR MY REPAIR FOR MY CAR FOR MORE THAN 8 TIMES.  THE CAR IS STILL NOT REPAIRED AND I AM VERY FRUSTRATED.  THE PROBLEM IS THAT WHEN I START MY CAR, IT SHAKES REALLY BAD I WOULD HAVE TO WARM IT UP FOR 5 MINUTES.  SOMETIMES THE CAR DIES WHILE I AM DRIVING.  I WROTE A COMPLAINT LETTER TO THE RUSTY WALLACE BECAUSE I PURCHASED MY VEHICLE THERE AND THE SERVICE MANAGER (DAN TURK) SEEMS TO BE AVOIDING MY PHONE CALLS.  I NEED HELP!!  I WOULD LIKE TO ATTACH MY LETTER OF COMPLAINT (THAT I SENT TO THE DEALER) IF I COULD. THANK YOU.   *JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*