# 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
> NHTSA complaint `408049` · 2003-05-16 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
- **Miles at failure:** 10,000
## Narrative
HATCH WINDOW EXPLODED AND SHATTERED UPON ROUTINE CLOSING.  HAD CAR INTO DEALER 3 PREVIOUS TIMES TO REPAIR HATCH, THE STRUT HAD BROKE OFF ON THE LEFT SIDE EACH TIME. EACH TIME THEY REPAIRED OR REPLACED THE STRUT AND SAID IT WOULD BE FINE. THIS TIME THE STRUT DID NOT JUST BREAK OFF THE WHOLE WINDOW EXPLODED AND LEFT CUTS ON THE CONSUMERS HANDS AS WELL AS GLASS IN HER MOUTH AND ON HER HEAD.  *NLM  PE04045.PCO  DOB IS 06/02_061704_JF
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*