# 2000 MERCURY GRAND MARQUIS — SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
> NHTSA complaint `417025` · 2003-08-22 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCURY
- **Model:** GRAND MARQUIS
- **Year:** 2000
- **Manufacturer:** Ford Motor Company
- **Component:** SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
- **Miles at failure:** 47,764
- **Speed:** 65 mph
## Narrative
WHILE DRIVING THE CONSUMERS WIFE LOSS CONTROL OF THE STEERING WHEEL AND  HIT THE RAILS ON BOTH SIDES.  THE VEHICLE HEADED INTO A DITCH ON THE LEFT SIDE, THE CONSUMER YANKED THE WHEEL TO SEND THE VEHICLE STRAIGHT BUT INSTEAD THE WENT ACROSS TWO LANES AND SLAMMED INTO THE MEDIAN.  THE DEALER WAS NOTIFIED.  THE AIR BAGS DID NOT DEPLOY.  AT THE TIME OF THE ACCIDENT, THE CONSUMER WAS WORKING THE ELECTRONIC PASSENGER SEAT CONTROLS AND THE CONSUMER WANTED TO KNOW IF THERE WAS ANY CONNECTION.   *AK   *SCC THE MECHANIC CLAIMED THE BALL JOINT FAILURE CAUSED THE ACCIDENT, THE BALL JOINT HAD NO GREASE.  *JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*