# 2002 FORD FOCUS — AIR BAGS:FRONTAL
> NHTSA complaint `417500` · 2003-07-11 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** FOCUS
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** AIR BAGS:FRONTAL
- **Miles at failure:** 12,000
- **Speed:** 55 mph
## Narrative
I BOUGHT A 2002 FORD FOCUS FOR MY 18 YEAR OLD DAUGHTER, AND LAST YEAR THE CAR WRECKED INTO A WALL ON I75.  NONE OF THE AIRBAGS OPENED, EVEN THOUGH IT WAS A HEAD ON COLLISION.  I WAS THE OPINION OF THE BODY SHOP THAT EVERY SENSOR THAT THERE WAS TO HIT FOR THE AIR BAGS WAS HIT.  I TRIED TO CONTACT FORD AND THEY KEPT TELLING ME HOW MUCH THEY CARED BUT WOULD NOT RETURN MY CALL.  I HIRED A LAWYER, WHO SAID THAT FORD WOULD TELL HIM TO TALK TO THE DEALERSHIP THAT WE BOUGHT THE CAR FROM, WHICH WAS KERRY FORD IN TRI COUNTY, AND THEY WOULD TELL HIM THAT ITS FORD CORPORATION THAT SHOULD DEAL WITH IT.  MY DAUGHTERS LAWYER RESIGNED FROM THE CASE BECAUSE HE WANTED US TO PUT OUT THE MONEY FOR A PROFESSIONAL TO EVALUATE THE CAR.  RIGHT NOW MY INSURANCE COMPANY IS HOLD THE CAR BUT WANTS ME TO LET THEM RELEASE IT FROM STORAGE.  I BOUGHT THE CAR WITH MY DAUGHTERS SAFETY IN MIND AND FEEL LET DOWN, AND LIED TO AND PUSHED AROUND BY CORPORATE FORD.  IF THERES ANY WAY YOU COULD HELP IT WOULD BE MUCH APPRECIATED.  THANK YOU.  RICK KAISER.  *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*