NHTSA complaint: 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2002 FORD EXPLORER REAR WINDOW EXPLOSION. UPON SLOWLY CLOSING THE REAR GATE WINDOW, THE GLASS EXPLODED IN MY WIFE'S FACE WITH THE BRACKETS AND FRAME FALLING DOWN CAUSING REAR GATE BODY DAMAGE. PERSONAL INJURY RESULTED (CUT ON WIFE'S HAND). BRACKET PARTS WERE FOUND AS FAR 8 TO 10 YARDS FROM THE ORIGINAL LOCATION AND BROKEN GLASS THROUGHOUT VEHICLE. FORD HAS BEEN VERY DIFFICULT TO DEAL WITH AND APPEARS TO BE POSTURING DEFENSIVELY. CUSTOMER SERVICE HAS BEEN VERY BAD. FORD REPLACED THE WINDOW BUT WOULD NOT REPAIR BODY DAMAGE WITHOUT SIGNING A GENERAL RELEASE OF LIABILITY. WE WERE NEVER NOTIFIED OF POTENTIAL PROBLEMS IN THEIR CUSTOMER NOTIFICATION PROGRAM OR "SOFT RECALL". DEALER ALSO STATED THAT THEY SAW A FEW MORE VEHICLES JUST RECENTLY WITH SAME PROBLEM UPON FURTHER DISCUSSION. THIS IS A VERY DANGEROUS SITUATION AND ENCOURAGE A RECALL OF THESE VEHICLES. IF FORD DOES'NT PUT CONSUMER SAFETY FIRST, I ENCOURAGE THE NHTSA'S INTERVENTION. ALL 2003 FORD EXPLORER CUSTOMERS NEED TO BE EDUCATED ON THIS ISSUE .*AK PE04045.PCO
National Highway Traffic Safety Administration — Office of Defects Investigation