# 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
> NHTSA complaint `436574` · 2003-10-12 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
- **Miles at failure:** 35,000
## Narrative
PROBLEMS WITH REAR WINDOW HATCH.*MR     THE RIGHT AND LEFT REAR GLASS LIFT STICKS WERE REPLACED.  THE REAR WINDOW FELL OUT WHEN IT WAS OPENED.*TS      *JB  PE04045.PCO   PURCHASED 03/02. DOB 02/02, OLD STYLE DESIGN (THROUGH GLASS)  STRUTS FELL/DETACHED (MOUNT ROTATED AND STRUT DETACHED) AND THEN FELL ON HER HEAD (BRUISE, HEADACHE).  RECEIVED EMER. MED ATTANTION.  DATE WAS 7/24/2003.  FINALLY REPLACED ENTIRE GLASS ASSEMBLY (GLASS, WIPER MOTOR, TRIM, STRUT)
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*