NHTSA complaint: 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT WARMER OF MY 2002 VOLKSWAGON JETTA MALFUNCTIONED AND STARTED A FIRE WITHIN THE SEAT. THERE WAS SMOKE AND A FLAME INSIDE THE SEAT. IT BURNED THE PANTS I WAS WEARING. AND BURNED MY LEG SLIGHTLY.*AK ***WHEN I CALLED THE SERVICE CENTER TO SCHEDULE AN APPOINTMENT TO FIX THIS PROBLEM, THEY SAID "YEAH, THAT'S BEEN HAPPENING, WE'RE CALLING THE CARS 'HOT PANTS'" THEY ALSO TOLD ME THAT THE SEATS ARE ON BACK ORDER, AND THAT THEY HAVE HAD A CAR THERE FOR OVER A WEEK THAT HAD THE SAME PROBLEM.
National Highway Traffic Safety Administration — Office of Defects Investigation