ONE OF THE REAR SHOULDER HARNESSES IS NO LONGER ATTACHED UNDER THE SEAT. I HAD BEEN USING IT TO SECURE MY 5YR OLDS BOOSTER SEAT. WHEN I TURNED A CORNER ONTO A BUSY STREET HIS CARSEAT SLID ACROSS THE SEAT AND HE HIT HIS FACE ON THE REAR OF THE FRONT SEAT. I CONTACTED THE DEALER AS SOON AS I GOT HOME AND WAS TOLD THAT THIS WASN'T CONSIDERED A SAFETY CONCERN BECAUSE IT WASN'T THE DRIVER'S SEATBELT! SPOKE WITH SERVICE PERSON NAMED KEN.*AK