NHTSA complaint: 2002 MERCURY GRAND MARQUIS — SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED THE ENTIRE SEAT BELT ASSEMBLY. *JB ALSO, FRONT RIMS HAVE EXCESSIVE BRAKE DUST. DEALER INSPECTED BRAKES, BUT WEREN'T ABLE TO DUPLICATE CONCERN OF CONSUMER. *LA
National Highway Traffic Safety Administration — Office of Defects Investigation