# 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `452534` · 2004-02-26 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 24,646
- **Speed:** 25 mph
## Narrative
THE CONSUMER SMELLED A BURNING CHEMICAL SCENT IN THE VEHICLE. THE CONSUMER THEN FELT A BURNING SENSATION IN HER HAND AND THE A SHARP PAIN. THE CONSUMER THEN DISCOVERED A HOLE IN THE SEATS FROM THE SEAT WARMER. THE CONSUMER STATED THIS IS THIRD ELECTRICAL FAILURE SHE HAS HAD WITH THE VEHICLE.  *AK  *JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*