NHTSA complaint: 2000 FORD EXPLORER — SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THE VEHICLE DIDN'T COME EQUIPPED WITH AN EXTENDED HEAD REST FOR THE DRIVER/PASSENGER SIDE SEATS. THIS CAUSED THE OCCUPANTS HEADS TO FLING BACKWARDS WITH FORCE WHEN VEHICLE WAS REAR ENDED. BOTH OCCUPANTS IN THE FRONT SEATS SUSTAINED SEVERE SORE NECKS, AND HEADACHES. *AK *SC
National Highway Traffic Safety Administration — Office of Defects Investigation