NHTSA complaint: 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
IN AUGUST, 2003, THE VEHICLE BACK WINDOW HINGE BROKE WHILE LOADING GROCERIES, IT CAUSED DAMAGE TO THE TAILGATE FRAME AND THE GLASS CRACKED. BOTH WERE REPLACED TAKING OVER 7 DAYS. THE SAME COMPONENT BROKE AGAIN IN JANUARY, 2004, CAUSING THE REAR GLASS TO CRASH ON MY WIFES HEAD. LUCKILY SHE ONLY HAD A MINOR BRUISE AND BUMP FROM THE IMPACT. I ASKED THE MANAGER OF MAINTENANCE ABOUT THIS PROBLEM, AND HE SAID IT HAPPENS ALL THE TIME.*AK PE04045_PCO
National Highway Traffic Safety Administration — Office of Defects Investigation