WHILE DRIVING WITH MY FAMILY, TRAFFIC CAME TO A SUDDEN STOP AND MY SON (5YRS, IN A CAR SEAT), WHO WAS SITTING IN THE FIRST ROW BEHIND THE PASSENGER, SLAMMED HIS HEAD AGAINST THE BACK OF THE SEAT. MY WIFE BLAMED ME FOR NOT FASTENING HIM IN CORRECTLY. SO I LET HER DO IT, AND WE BOTH YANKED ON THE SEAT BELT TO MAKE SURE IT WAS OK. THEN IT HAPPENED AGAIN. MY WIFE TOOK THE VAN TO THE DEALER TO GET A NEW LATCH. WHILE WE WERE WAITING FOR THE PART TO ARRIVE, I WAS DRIVING AGAIN WITH MY FAMILY WHEN THE LIGHT TURNED YELLOW AND I SLAMMED ON THE BRAKES. MY SON NOW SITTING IN THE BACK ROW IN HIS CAR SEAT, AGAIN HIT THE BACK OF THE FRONT PASSENGER SEAT. NOW THE DEALER SAYS THAT THEY NEVER TOLD US THEY WOULD GET US ANOTHER PART, AND THAT WE HAD TO CALL GM. THEY SAID THEY WOULD SEND A REP OUT AND NEVER HAVE. FURTHERMORE WE RECEIVED A NOTICE THAT SAID OUR PARTS WERE IN AFTER THEY TOLD US THAT THEY COULDN'T GET THE PARTS. ALL WE WANT IS TO HAVE THE VEHICLE TESTED UNDER HARD BRAKING AND THE TWO LATCHES REPLACED. *JB