WHILE WAITING AT A STOP SIGN CONSUMER PRESSED THE BRAKES AND VEHICLE SURGED FORWARD. CONSUMER CONTINUED TO PRESS THE BRAKES AND APPLIED THE EMERGENCY BRAKE, AND VEHICLE CONTINUED TO SURGE FORWARD, EVENTUALLY COLLIDING WITH A SNOW BANK. THERE WERE NO INJURIES, AND NO POLICE REPORT. DEALER CLAIMED THERE WAS NOTHING WRONG WITH THE VEHICLE, AND THAT IT WAS CONSUMER'S FAULT.*AK *LA