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1997 CHRYSLER TOWN AND COUNTRY — ENGINE AND ENGINE COOLING

crash · 471291 · 2004-01-15

Vehicle

Make
CHRYSLER
Model
TOWN AND COUNTRY
Year
1997
Manufacturer
Chrysler (FCA US, LLC)
Component
ENGINE AND ENGINE COOLING

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVANS MADE IN ST. LOUIS WERE DEFECTIVE. OUR MINIVAN WAS MANUFACTURED IN ST. LOUIS. ACCORDING TO CHRYSLER RECALL CENTER, THE RECALL WAS ON VEHICLES WITH TRACTION CONTROL. WE HAVE TRACTION CONTROL. PEOPLE AT CUSTOMER SERVICE WILL NOT TALK TO US ABOUT THE RECALL NOTICE TO HELP US. OUR VAN IS HANDICAP ACCESSIBLE. SAFETY FOR OUR FAMILY AND OUT DISABLED SON IS OF UTMOST CONCERN. SINCE CHRYSLER IS NO HELP, WHO IS?

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10070889
Machine
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