NHTSA complaint: 1997 CHRYSLER TOWN AND COUNTRY — SERVICE BRAKES, HYDRAULIC
THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVANS MADE IN ST. LOUIS WERE DEFECTIVE. OUR MINIVAN WAS MANUFACTURED IN ST. LOUIS. ACCORDING TO CHRYSLER RECALL CENTER, THE RECALL WAS ON VEHICLES WITH TRACTION CONTROL. WE HAVE TRACTION CONTROL. PEOPLE AT CUSTOMER SERVICE WILL NOT TALK TO US ABOUT THE RECALL NOTICE TO HELP US. OUR VAN IS HANDICAP ACCESSIBLE. SAFETY FOR OUR FAMILY AND OUT DISABLED SON IS OF UTMOST CONCERN. SINCE CHRYSLER IS NO HELP, WHO IS?
National Highway Traffic Safety Administration — Office of Defects Investigation