# 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `472622` · 2004-04-25 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 19,000
- **Speed:** 35 mph
## Narrative
HEATED SEAT MALFUNCTION ONED A 2002.5 VW JETTA.  HEATING ELEMENT BURNED A HOLE THROUGH THE FABRIC ON THE SEAT. ALSO. BURNING THE PANTS THAT I WAS WEARING.  NOTHING HAS BEEN DONE TO FIX THE PROBLEM I WAS TOLD THAT THE PARTS ARE ON BACKORDER.  THIS ALSO HAPPENED MARCH 15, 2003.  *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*