# 2002 MERCURY MOUNTAINEER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
> NHTSA complaint `473961` · 2004-05-04 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCURY
- **Model:** MOUNTAINEER
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
- **Miles at failure:** 38,000
## Narrative
I WAS MAKING SURE ALL THE DOORS OF MY 2002' MOUNTAINEER WERE CLOSED AND WHEN I SHUT THE BACK LIFT GATE ONE OF THE CONNECTING BRACKETS CAME OUT OF PLACE AND CAUSED THE WHOLE THING TO SHATTER A SPRAY GLASS IN MY FACE. I HAD GLASS STUCK IN MY SCALP AND HAD TO WASH OUT MY EYES FOR 4 HOURS AS WELL AS MY HANDS AND FACE BEING CUT. I READ ON YOUR WEBSITE THAT THIS IS A KNOW DEFECT BY FORD, I CONTACTED FORD ON THIS AND THEY BASICALLY TOLD ME SINCE MY CAR WAS OUT OF WARRENTY THEY DONT CARE AND THE PART COST OVER $1200 TO BE REPLACED - BECAUSE THE WAY IT WAS DESIGNED YOU CANNOT GET JUST THE GLASS I NEED BODY PARTS TOO.*AK  PE04045.PCO
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*