WHEN DRIVING AT LOW SPEEDS, THE VEHICLE SURGED FORWARD. THIS CAUSED THE CONSUMER TO LOSE CONTROL OF THE VEHICLE AND HIT A LIGHT POLE HEAD ON. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE CONSUMER HAD THE VEHICLE TOWED TO THE INSURANCE COMPANY'S DESIGNATED REPAIR FACILITY. *AK THIS WAS QUICKLY FOLLOWED BY 2-3 MORE ACCELERATIONS IN WHICH THE VEHICLE GAINED SPEED EACH TIME. THE VEHICLE FELT AS IF IT WERE BEING SHIFTED INTO THE NEXT GEAR. *SC *JB