# 1997 FORD TAURUS — AIR BAGS:FRONTAL
> NHTSA complaint `478558` · 2003-03-10 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** TAURUS
- **Year:** 1997
- **Manufacturer:** Ford Motor Company
- **Component:** AIR BAGS:FRONTAL
- **Speed:** 25 mph
## Narrative
NAR 3-10-03  INFORMATION REQUEST ON BEHALF OF FORD MOTOR COMPANIES ABOUT A COMPLAINT SENT TO THEM FROM THE CONSUMER ABOUT PASSENGER SIDE AIRBAGS COVERAGE. FORD REQUESTED A WRITTEN EXPLANATION TO RESOLVE MATTERS.    *CB   THE CONSUMER STATED AIR BAG DEPLOYED WHEN THE VEHICLE HIT A POLE TRAVELING AT 2- 25 MPH.  DURING THE PROCESS OF REPAIRING THE AIR BAG, THE REPAIR SHOP STATED THE PASSENGER AIR BAG DID NOT DEPLOY BECAUSE IT WAS DEFECTIVE.  *JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*