# 2002 JEEP GRAND CHEROKEE — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
> NHTSA complaint `478923` · 2004-06-09 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** JEEP
- **Model:** GRAND CHEROKEE
- **Year:** 2002
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
- **Miles at failure:** 16,000
- **Speed:** 30 mph
## Narrative
I FIRST BOUGHT A 2000 JEEP GC. EXCESSIVE AND VIOLENT VIBRATION WHEN BRAKING ALMOST CAUSED AN ACCIDENT. DEALER REPLACED ROTORS AT 5K MILES AT NO CHARGE AND SAID IT WAS A KNOWN DEFECT IN GCS. LATER I BOUGHT A 2002 JEEP FROM SAME DEALER. I ASKED IF PROBLEM WAS CORRECTED AND DEALER SAID YES. AT 15K MILES, SAME EXCESSIVE VIBRATION CAUSED AN ACCIDENT. DEALER ACKNOWLEDGED IT WAS THE SAME DEFECT AND REPLACED ROTORS AT NO CHARGE. SAME PROBLEM OCCURRED AGAIN AT 38K MILES. DEALER RESURFACED ROTORS BUT CHARGED FULL PRICE. HE ASKED ME TO COMPLAIN TO CHRYSLER DIRECTLY. I SENT A COMPLAINT TO CHRYSLER IN EVERY INSTANCE BUT NEVER HEARD BACK. CHRYSLER SHOULD CORRECT THIS PROBLEM AND MAKE THESE REPAIRS AT NO CHARGE.*AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*