CONSUMER COMPLAINED ABOUT AIR BAG FAILURE. ON TWO SEPARATE OCCASIONS VEHICLE WAS INVOLVED IN A CRASH. IN FIRST CRASH VEHICLE WAS STRUCK AT THE RIGHT FENDER AREA AT 75-80 MPH AND NEITHER AIR BAG DEPLOYED. IN SECOND CRASH VEHICLE WAS STRUCK FROM THE DRIVER'S SIDE AT 50 MPH, AND NEITHER AIR BAG DEPLOYED. CONSUMER WOULD LIKE NHTSA TO EXPLAIN THESE ISSUES. *AK