# 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `492628` · 2004-08-25 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 57,850
- **Speed:** 35 mph
## Narrative
WHILE DRIVING OUR 2002 VOLKWAGEN JETTA, MY WIFE SET THE SEAT WARMER TO "5" (THE HIGHEST LEVEL). SHE SAID THAT SHE "SMELLED SOMETHING FUNNY," AND THEN RECEIVED A MINOR BURN ON HER LEFT LEG.  CORRECTIVE ACTION WAS TO TURN THE SEAT HEATER TO "0" (OFF). NO PARTS HAVE BEEN REPLACED PENDING A RESPONSE FOR SERVICE FROM VOLKSWAGEN OF AMERICA, INC.*AK
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*