CONSUMER'S VEHICLE WAS INVOLVED IN AN ACCIDENT. THERE WERE TWO OCCUPANTS IN THE VEHICLE. UPON IMPACT, AIRBAGS IN THE FRONT DID NOT DEPLOY. VEHICLE WAS MOVING AT 45 MPH, AND THE VEHICLE WENT INTO A DITCH. BOTH OCCUPANTS SUFFERED HEAD TRAUMAS. CONSUMER CONTACTED CHRYSLER, AND WAS TOLD BY THE MANUFACTURER IN WRITING THAT THE AIR BAGS WERE NOT SUPPOSE TO DEPLOY. *AK