# 2000 LINCOLN CONTINENTAL — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `495159` · 2004-09-09 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** LINCOLN
- **Model:** CONTINENTAL
- **Year:** 2000
- **Manufacturer:** Ford Motor Company
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 58,000
## Narrative
CONSUMER RECEIVED BURNS FROM THE HEATER LOCATED IN THE DRIVER'S SEAT. DEALER WAS NOTIFIED.  *AK   INCIDENT OCCURRED DURING A ROAD TRIP FROM MILWAUKEE TO NEW YORK. INITIALLY, CONSUMER JUST WANTED HIS HOSPITAL BILLS PAID AND THE SEAT REPAIRED/REPLACED. FORD DENIED THE CLAIM ON THE BASIS THAT THE SERVICE MANAGER AT THE DEALERSHIP WAS UNABLE TO VERIFY A MANUFACTURER'S DEFECT. CONSUMER THEN TOOK HIS CLAIM TO SMALL CLAIMS COURT.  *PH
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*