# 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
> NHTSA complaint `496581` · 2004-09-16 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
- **Miles at failure:** 47,000
## Narrative
THE RIGHT SIDE PISTON ASSEMBLY ON THE REAR TAILGATE FAILED. AS I WAS GOING TO CLOSE THE TAILGATE, THE WHOLE WINDOW SHATTERED ON TOP OF ME, RESULTING IN GLASS IN MY FACE AND THE TOP OF MY HEAD. I HAVE DONE SOME RESEARCH AND SEEN THAT THERE IS A "SAFETY CAMPAIGN" CONCERNING THIS ISSUE. WHAT DOES THAT MEAN? I HAVE CONTACTED THE DEALER AND HAVE GOTTEN NO RESPONSE.  *JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*