# 2004 FORD EXPLORER — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
> NHTSA complaint `498500` · 2004-09-27 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
- **Miles at failure:** 9,000
- **Speed:** 3 mph
## Narrative
TRANSMISSION GOT STUCK IN NEUTRAL WHEN COLUMN SHIFTER WAS PUT IN THE PARK POSITION.   AS MY WIFE GOT OUT TO HELP HER SISTER WITH HER NEW BORN AND BAGGAGE THE EXPLORER STARTED ROLLING, MY NIECE (IN THE BACK SEAT) GOT SCARED AND JUMPED OUT OF THE VEHICLE AND GOT RAN OVER. THE VEHICLE  HIT A POLE AND TRAPPED MY NIECE UNDER THE REAR TIRE. I HAVE SINCE TAKEN IT TO DEALERSHIP 3 TIMES SO FAR, AND IT IS STILL NOT FIXED. ACTUALLY SINCE I HAVE GOTTEN THE EXPLORER BACK IT HAS STARTED TO CLUNG REALLY HARD GOING INTO REVERSE, AND HAS GOT STUCK BETWEEN THIRD AND FOURTH GEAR. WHILE DRIVING, CAUSING THE RPMS TO SHOOT UP. I AM WAITING ON FORD TO FINALLY RESOLVE THIS ISSUE AS I HAVE BEEN GIVEN THE RUN AROUND AND AM GETTING VERY FRUSTRATED.*AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*