# 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `500779` · 2004-10-11 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 42,000
- **Speed:** 25 mph
## Narrative
VOLKSWAGEN 2002 JETTA FAULTY SEAT WARMERS. ON THE MORNING OF OCT 11, 2004 I TURNED THE SEAT WARMER ON TO SETTING NUMBER 2.  ROUGHLY 1-2 MINUTES LATER WHILE DRIVING DOWN THE ROAD IT BEGAN TO SMELL LIKE SOMETHING WAS BURNING.  I FELT A BURNING ON MY LEG AND BEGAN TO SEE SMOKE. I IMMEDIATELY PULLED OVER AND GOT OUT OF THE CAR.  THERE WAS A DIME SIZE HOLE IN THE SEAT WHERE THE SEAT HAD BURNED THROUGH. THERE WAS ALSO A BURN ON MY PANTS FROM WHERE THE SEAT HAD MELTED TO MY PANTS.  THERE WAS ALSO A RED MARK ON MY SKIN.   I HAVE CONTACTED THE COMPANY AND THEY HAVE AGREED TO SEE THE CAR AND POSSIBLY REPLACE THE  PARTS.     MY BIGGEST CONCERN WAS THAT COULD HAVE CAUSED  LARGE FIRE OR A SERIOUS BURN TO MYSELF.   *NM
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*