# 2003 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `505981` · 2004-11-09 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2003
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 55,330
- **Speed:** 5 mph
## Narrative
DURING FIRST USE IN COLD WEATHER TURNED ON HEATING SEAT  ON DRIVER'S SIDE AFTER ABOUT THIRTY SECONDS THE CAR BEGAN TO FILL  WITH SMOKE, I FELT A SHARP PAIN IN MY LEFT REAR BUTT CHEEK. OPENED THE DOOR & GOT OUT OF THE CAR .REACHED IN AND TURNED OFF THE SEAT HEATER. NOTED A HOLE IN THE LEATHER SEAT, FOUND ONE IN MY TROUSERS AND A SMALL BURN MARK ON MY BUTT.  TOOK THE CAR TO THE LOCAL DEALER, AND THEY ORDERED THE PARTS. AM NOW WAITING TO SEE IF IT WILL BE PAID FOR BY VOLKSWAGEN. THE CAR IS 5000 MILES OVER WARRANTY.  *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*