WHILE CONSUMER WAS DRIVING ON AN INTERSTATE TRAFFIC WAS AT A COMPLETE STOP AND A COLLISION OCCURRED, CONSUMER'S VEHICLE WAS HIT FROM BEHIND, AND PUSHED INTO ANOTHER VEHICLE. UPON IMPACT, AIR BAGS DID NOT DEPLOY, AND VEHICLE WAS TOTALED. DRIVER SUSTAINED INJURIES. *AK THE CONSUMER STATED THAT THE HEAD RESTS WERE TO FAR FROM THE HEAD TO BE EFFECTIVE. THE CONSUMER SUFFERED INJURIES. *TC