COMPLAINT RECEIVED VIA E-MAIL. ON THURSDAY 11/18/04 AT APPROXIMATELY 5:30 PM CENTRAL DAYLIGHT TIME I WAS INVOLVED IN A HEAD ON COLLISION WITH ANOTHER VEHICLE, RESULTING IN A TOTAL LOSS OF MY 2002 MERCURY SABLE LS PREMIUM, ID [XXX]. THE COOK COUNTY POLICE WAS NO THE SCENE AND ISSUED REPORT # 04-140236. FORTUNATELY FOR ME AND THE OTHER DRIVER THERE WERE NO INJURIES REQUIRING TRANSPORTATION BY THE PARAMEDICS AT THE SCENE TO A HOSPITAL. THE AIR BAG SYSTEM ON THE OTHER VEHICLE WAS ACTIVATED AND DID DEPLOY. HOWEVER, MY VEHICLE AIR BAG SYSTEM DID NOT. THIS WAS THE REASON FOR MY CONCERN AND ADVISEMENT TO YOU. MY VEHICLE WAS INSURED BY TRAVELERS INSURANCE COMPANY, AND HAS BEEN HANDLED BY [XXX] , PHONE # 800-842-6172, EXT. [XXX] AT NAPERVILLE, ILLINOIS OFFICE. I HAVE RECEIVED THE CHECK FOR THE VALUE OF THE VEHICLE THAT WAS DETERMINED IN THE AMOUNT OF $ 10,905.00 FOR ABOUT 30,000 MILES. THE VEHICLE WAS TO BE PICKED UP FROM THE TOWING COMPANY THAT WAS AT THE SCENE AND TRANSPORTED TO A STORAGE FACILITY USED BY TRAVELERS INSURANCE. CONFIRMATION ON THIS DEFICIENCY ON THE AIR BAG SYSTEM CAN BE OBTAINED FROM TRAVELER INSURANCE CO. IF YOU NEED DOCUMENTATION. I HAVE SIGNED AND SENT THE TITLE OF THE VEHICLE TO THEM IN ORDER TO RECEIVE MY CHECK. *AK *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR