# 2003 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `517370` · 2005-01-18 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2003
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 26,500
## Narrative
ON MONDAY MORNING I NOTICED THAT MY SEAT WARMER WAS BURNING THE LEFT SIDE OF MY BUTT. I DIDN'T NOTICE ANYTHING AT THAT TIME. ON TUESDAY MORNING, MY SEAT WAS SMOKING AND IT BURNED A WHOLE IN MY LEATHER.  WHEN I CALLED THE DEALERSHIP, THEY TOLD ME THEY HAD SEEN A COUPLE OF THESE INCIDENTS.  SAID I WOULD NEED TO BRING MY CAR IN AND LEAVE IT OR WAIT 45+ MINUTES FOR THEM TO TAKE A LOOK AT IT. I COMPLAINED THAT I CAN'T MISS WORK, AND I NEED A CAR THAT I CAN RELY ON TO GET ME BACK AND FORTH. I ASKED FOR A LOANER FOR THE DAY, TO WHICH THEY RESPONDED NO. AT THIS TIME, NOTHING HAS BEEN DONE, AND I AM STILL DRIVING WITH A DEFECTIVE SEAT WARMER.  *NM
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*