# 2002 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `519518` · 2005-02-01 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 37,900
- **Speed:** 45 mph
## Narrative
WHILE DRIVING, NOTICED THE SEAT HEATER WAS UNUSUALLY HOT AND FELT BURNING ON MY LEG.  I TURNED THE SEAT HEATER OFF, AND WHEN I EXITED THE VEHICLE, NOTICED TWO QUARTER-SIZED BURN HOLES IN THE SEAT AND A BURN HOLE IN MY WOOL COAT.  VW DEALER WILL BE REPLACING THE SEAT, AND I HAVE BEEN TOLD THAT THEY WILL COMPENSATE ME FOR MY COAT.  *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*