1999 AUDI A6 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

TWO VEHICLES IN FRONT OF MY CAR ON HIGHWAY CAME TO A STOP; I APPLIED BRAKES, PRESSING ALL THE WAY TO THE FLOOR OF THE CAR, AND NOTHING HAPPENED - THE CAR DID NOT SLOW DOWN AND THE ABS DID NOT ENGAGE, DESPITE THERE BEING LOOSE SAND AND SALT ON THE ROAD SURFACE. I REAR-ENDED THE VEHICLES RESULTING IN SUBSTANTIAL DAMAGE TO MY CAR (OVER $10,000 TO REPAIR) AND THE CAR I HIT (UNKNOWN COST COVERED BY MY INSURANCE COMPANY). MY CAR SPENT 2 MONTHS IN THE SHOP HAVING THE ACCIDENT DAMAGE REPAIRED. WHEN I PICKED IT UP, I TESTED THE BRAKES AND THEY WERE VERY "SOFT" - I HAD TO PRESS THE BRAKE PEDAL ALL THE WAY TO THE FLOOR TO GET THE CAR TO STOP, EVEN THOUGH I WAS GOING NO MORE THAN 10 MPH. THE ABS DID NOT ENGAGE THAT TIME EITHER. I RETURNED THE CAR TO THE DEALER TO FIX THE BRAKES. THEY KEPT IT ALL DAY AND TOLD ME THAT NOTHING NEEDED TO BE DONE. HOWEVER, WHEN I TESTED THE BRAKES AGAIN, IN THE SAME SPOT I HAD TESTED THEM BEFORE, THE BRAKES WORKED WELL AND THE ABS ENGAGED. ON OCTOBER 31, 2003, THE DEALERSHIP (BERNARDI AUDI, 521 WORCESTER ROAD, NATICK MA; 508-651-9980) SERVICED THE VEHICLE AND SUPPOSEDLY REPLACED THE FONT AND REAR BRAKE PADS AND ROTORS.*AK