# 2004 TOYOTA SIENNA — STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
> NHTSA complaint `524192` · 2005-03-30 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** SIENNA
- **Year:** 2004
- **Manufacturer:** Toyota Motor Corporation
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
- **Miles at failure:** 27,336
## Narrative
WHEN THE OUTDOOR TEMPERATURE FALLS INTO THE SINGLE DIGITS OR BELOW THE GAS FILLED LIFTGATE STRUTS FAILED TO HOLD THE LIFTGATE UP.  AS A RESULT THE HATCH CLOSES RAPIDLY.  THE HATCH HAS FALLEN TWICE HITTING THE OWNER IN THE HEAD AND BACK. THE PART WAS REPLACED, HOWEVER THE PROBLEM RECURRED.  *AK  *NM  UPDATED 1/27/2006 - *NM
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*