NHTSA complaint: 2003 VOLKSWAGEN JETTA — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
NOTICED THE SEAT WSA HOTTER THAN NORMAL A FEW DAYS BEFORE INCIDENT. I WAS ON MY WAY TO WORK AND I SMELLED BURNING, THEN NOTICED MY LEG WAS HURTING, THEN NOTICED SMOKE. I PULLED OVER AND JUMPED OUT OF THE CAR. I PATTED OUT THE FIRE/SMOKE WITH MY HAND. THERE WAS A BURNED HOLE THROUGH THE LEATHER IN THE SIDE OF MY SEAT. THERE WAS ALSO A SMALL BURN IN MY PANTS AND ON MY UPPER LEG. I IMMEDIATLY CALLED THE DEALER. THEY COULD TAKE MY CAR THAT DAY, THEY KEPT IT FOR A DAY AND A HALF AND REPLACED THE HEATER AND COVER. I WAS NOT PLEASED WITH THE LOOK OF THE SEAT, IT IS NOT TIGHT AND DOES NOT LOOK LIKE THE PASSENGER SIDE. I TOOK THE CAR BACK AND THEY SAID I NEEDED TO WAIT FOR THE LEATHER TO GET TIGHTER. IT HAS BEEN TWO MONTHS AND IT IS NOT ANY TIGHTER. I AM HAPPY THEY FIXED THE SEAT BUT I WOULD LIKE IT TO LOOK LIKE IT USED TO.
National Highway Traffic Safety Administration — Office of Defects Investigation