# 2003 JEEP GRAND CHEROKEE — AIR BAGS
> NHTSA complaint `530069` · 2005-04-07 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** JEEP
- **Model:** GRAND CHEROKEE
- **Year:** 2003
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** AIR BAGS
- **Miles at failure:** 30,000
- **Speed:** 50 mph
## Narrative
I WAS THE ONLY PERSON IN MY VEHICLE AT THE TIME OF THE ACCIDENT.  I WAS PULLING A TRAILER & GOING UP A BRIDGE AT APPROXIMATELY 50 MPH WHEN I LOST CONTROL &  HIT THE GUARDRAIL.  MY ENTIRE DRIVER SIDE AND FRONT END ON THE DRIVER SIDE WAS SMASHED.  IT BENT MY FRAME AS WELL, HOWEVER, THE AIR BAGS NEVER DEPLOYED.  I CALLED CHRYSLER CUSTOMER SERVICE # JUST TO LET THEM KNOW THAT IT HAPPENED, JUST SO THEY WOULD HAVE A RECORD OF IT.  I HAVE NEVER BEEN TREATED SO RUDELY BY A "CUSTOMER SERVICE" REP IN ALL OF MY LIFE, HE ACTUALLY HUNG UP ON ME WHEN I ASKED FOR HIS NAME. I CALLED BACK TO REPORT HIM AND WAS DISCONNECTED AGAIN.  I AM NOT SUING.  FORTUNATELY, I WAS NOT HURT.  BUT I WAS SURPRISED THAT YOU COULD HAVE AN IMPACT THAT HARD & SEVERE AND THE AIR BAGS NOT DEPLOY.  I WILL BE VERY SURPRISED IF MY JEEP IS NOT TOTALLED.*AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*