NHTSA complaint: 1998 FORD CONTOUR — SEATS
BACK OF DRIVER'S SEAT ON MY 1998 FORD CONTOUR VIN [XXX] BROKE OFF EVENING OF 05/05/05 AS I WAS GETTING OUT OF CAR. CAR HAS NEVER BEEN IN AN ACCIDENT. I FEEL THIS IS A RESULT OF DEFECTIVE DESIGN AND/OR MATERIALS, AND THAT FORD SHOULD REPLACE FREE. HOWEVER, WHEN I CONTACTED THEIR CUSTOMER RELATIONSHIP CENTER THE REPRESENTATIVE SAID FORD WOULD NOT. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
National Highway Traffic Safety Administration — Office of Defects Investigation