NHTSA complaint: 2003 FORD WINDSTAR — STEERING:ELECTRIC POWER ASSIST SYSTEM
OUR 2003 FORD WINDSTAR BEGAN EXPERIENCING INTERMITTENT ELECTRICAL FAILURES. ON MAY 27, AFTER DRIVING NORMALLY, WE STOPPED FOR ABOUT 30 MINUTES. THEN THE VAN STALLED SEVERAL TIMES ON A SHORT TRIP. AFTER ANOTHER 10 MINUTE STOP, IT OPERATED NORMALLY AGAIN. SEVERAL TIMES DURING THE NEXT WEEK, ALTHOUGH THE CAR DID NOT STALL, THE POWER TO THE STEERING AND BRAKES WENT OUT. WE HAD AN APPOINTMENT WITH OUR LOCAL FORD DEALER TO SERVICE THE VAN ON JUNE 7. HOWEVER, ON JUNE 6 THE POWER SYSTEMS FAILED, CAUSING THE CAR TO CRASH INTO A ROAD SIDE MAILBOX. NO PERSONAL INJURIES OCCURED. NOTHING WAS DONE TO CORRECT THE FAILURE. AT OUR EXPENSE, FORD WOULD HAVE HAD SOMEONE LOOK AT THE VEHICLE TO SEE IF THEY COULD DETERMINE THE EXACT CAUSE OF THE ACCIDENT. WE CHOOSE TO DEAL WITH OUR INSURANCE COMPANY INSTEAD. THE CAR WAS TOTALED AND REPOSSESSED BY STATE FARM INSURANCE.
National Highway Traffic Safety Administration — Office of Defects Investigation