# 2004 FORD EXPLORER — AIR BAGS:SIDE/WINDOW
> NHTSA complaint `543878` · 2005-07-13 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** AIR BAGS:SIDE/WINDOW
- **Miles at failure:** 6,333
- **Speed:** 2 mph
## Narrative
MY WIFE WAS INVOLVED IN A FAIRLY SEVERE SIDE-IMPACT COLLISON THAT  KNOCKED OUR 2004 FORD EXPLORER, EQUIPPED WITH OPTIONAL SIDE-IMPACT  CURTAIN AIRBAGS, 4 FEET SIDEWAYS, DESTROYED THE DRIVER'S DOOR (DIRECT  IMPACT TO THE DRIVER'S DOOR) COLLAPSED IT INTO THE DRIVER'S SEAT, AND  RESULTED IN $6,000 OF INSURANCE-ESTIMATED DAMAGE.  THE SIDE CURTAIN  AIRBAGS FAILED TO DEPLOY.  THE LOCAL FORD DEALER THAT HAS THE VEHICLE  FOR REPAIRS INDICATED THAT THEY HAVE NO IDEA WHY THE SIDE CURTAIN  AIRBAGS FAILED TO DEPLOY, AND THAT THE ON-BOARD CHECK SYSTEM DOES NOT  INDICATE ANY FAULTS.  MY WIFE DID KNOCK HER HEAD ON THE DRIVER'S SIDE  WINDOW DURING THE COLLISION, BUT DOES NOT APPEAR TO HAVE SUSTAINED ANY  LASTING INJURIES.    I'M VERY CONCERNED THAT THIS SAFETY SYSTEM WE PAID EXTRA FOR DOES NOT  OPERATE AS INTENDED, AND DOES NOT APPEAR TO AFFORD THE PROTECTION  PROMISED BY FORD.  I HAVE DIGITAL PICTURES OF THE DAMAGED VEHICLE AND THE ACCIDENT IF YOUR DEPARTMENT WOULD LIKE TO INSPECT THEM...JUST NEED TO KNOW WHERE TO  UPLOAD THEM TO.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*