DT: CONSUMER RECEIVED RECALL 04V021000, ON MARCH 15, 2005. SHE HAD CALLED DEALER TO ARRANGE FOR REPAIRS, BUT THEY TOLD HER TO BRING THE VEHICLE IN AT HER CONVENIENCE. THE RECALL WORK WAS NEVER PERFORMED. ON MAY 7, 2005 SHE WAS PICKING HER DAUGHTER AND WHILE THE VEHICLE WAS IN PARK IT WENT DOWN A SMALL HILL IN A PARKING LOT AND TRAVELED AT LEAST 200-300 FEET. THE VEHICLE WAS ALSO TURNED OFF. THIS HAPPENED SO FAST SHE COULD NOT REMEMBER WHETHER THE BRAKES WORKED AT THAT TIME. THERE WAS A TELEPHONE POLE THAT STOPPED THE VEHICLE. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY, AND THE SEAT BELTS DID NOT RESTRAIN THE PASSENGERS. THE PASSENGERS HEAD WENT THROUGH THE WINDSHIELD AND HER KNEES HIT THE DASH BOARD. THE DRIVER'S RIGHT ROTOR CUFF AND NECK WERE INJURED. THERE WAS $8700 WORTH OF DAMAGE TO THE VEHICLE, AND IT WAS TOTALED. THE MANUFACTURER STATED THAT THEY COULD NOT DO ANYTHING ABOUT IT. A INSPECTOR FROM DAIMLER CHRYSLER INSPECTED VEHICLE ON MAY 12, 2005 AT 2 PM. HE NEVER SPOKE TO THE CONSUMER, BUT THE MANUFACTURER SENT A REPORT.*AK