2004 DODGE RAM 2500 — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

DT: ON A COUPLE OF OCCASIONS VEHICLE WAS RUNNING AND IT POPPED INTO REVERSE. SECOND TIME THIS HAPPENED WA SON FEBRUARY 8, 2005, A TRAILER WAS ATTACHED TO VEHICLE. WHILE AT STORE, PACIFIC FEED STORE 554 EAST OSAGE, PACIFIC, MO. 63069 VEHICLE POPPED INTO REVERSE. TRAILER JACKKNIFED AND CAUSED DAMAGE TO THE SIDE OF THE VEHICLE ABOVE THE REAR PASSENGER SIDE WHEEL AND TAILGATE. NO POLICE REPORT ON INCIDENT BECAUSE NO OTHER VEHICLES WERE INVOLVED. DEALER TOLD CONSUMER TO HAVE TRUCK SERVICED, CONSUMER DONE SO IMMEDIATELY, THEN CONTACTED MANUFACTURER. DEALER FOUND PROBLEM WITH LINKAGE FOR TRANSMISSION. DEALER REPAIRED PROBLEM. MANUFACTURE RWAS SUPPOSED TO SEND AN INSPECTOR TO INSPECT VEHICLE. WHEN INSPECTOR CALLED CONSUMER TO SCHEDULE AN INSPECTION, CONSUMER GAVE A TIME FOR INSPECTION, THEN INSPECTOR CALLED BACK AND TOLD CONSUMER THAT HE HAD RECEIVED AN E-MAIL FROM MANUFACTURER THAT STATING HE WAS TO DO NOTHING FURTHER WITH CONSUMER'S VEHICLE. MANUFACTURER THEN CONTACTED CONSUMER BY MAIL, STATING THAT SINCE VEHICLE WAS REPAIRED THEY COULD NOT ADEQUATELY ACCESS THE CLAIM, AND BASED ON THIS INFORMATION, THEY WERE DENYING CONSUMER'S CLAIM.*AK