DT: GRACO SNUGRIDE MODEL # 7411BGN , DOM 07/19/2004. THE CHILD SAFETY SEAT WAS IN THE CONSUMER'S VEHICLE WHEN IT WAS IN AN ACCIDENT. THE BASE MODEL # 8402L04, AND MANUFACTURED IN 10-23-2004. THE SEAT SEPARATED FROM THE BASE , CAUSING THE CONSUMER'S CHILD TO BE THROWN ONTO THE FLOOR UPSIDE DOWN. THE BASE WAS BENT BECAUSE OF THIS. THE BREAKAGE OCCURRED WITHOUT PREVIOUS WARNING. WHEN SHE CONTACTED THE MANUFACTURER THEY WOULD NOT ASSIST HER. *AK