DT: CONSUMER'S VEHICLE WAS HIT BY ANOTHER CAR ON AUGUST 15, 2005, AND THE AIRBAGS FAILED TO DEPLOY. WERE STILL UNSURE OF THE EXTEND OF THE INJURIES TO THE CONSUMER. A POLICE REPORT WAS TAKEN. THE MANUFACTURER WAS UNHELPFUL TO THE CONSUMER. THEY TOLD THE CONSUMER THAT THE AIRBAGS SHOULD NOT HAVE DEPLOYED UNDER THESE CIRCUMSTANCES. ALTHOUGH OTHER INFORMATION THEY SENT HER SAID THAT THE AIR BAGS SHOULD HAVE DEPLOYED. *AK